Privacy Policy

LanceNest (“we,” “us”) is a professional network and job platform for active duty, transitioning, and veteran service members and the employers who hire them. This policy explains what we collect, why, and the choices you have.

What we collect

• Account information: your name, email address, password (stored only as a secure hash by our authentication provider), and whether you joined as a service member or an employer. If you choose “Continue with Google,” Google shares your name, email address, and profile picture with us; we never receive your Google password.
• Profile information you choose to add: headline, about, location, military service (branch, rank, occupation code, years, deployments), civilian experience, education, skills, and security clearance level. We never ask for clearance investigation details.
• Verification documents: when you verify your service, the two files you upload: a service document (for example a DD-214 with your Social Security number blacked out) and a photo ID (a driver’s license, state ID, or passport with the ID number covered). See “Verification documents” below.
• Activity: jobs you save or apply to, posts, comments, reactions, follows, messages, and reports you submit.
• Company information for employer accounts, and job postings they publish or import from their hiring system.
• Military spouse accounts: if a service member invites you, we record that link between the two accounts (shown to neither employers nor other members).
• Licenses and certificates you add: name, issuer, state, license number and expiration, plus the file you upload for review. License numbers are never shown on your profile.
• Workplaces and employer ratings: companies you list as a current or past workplace, and ratings you write. Ratings are stored with your account so we can prevent fake ratings, but they are never shown with your name, and employers can’t see who wrote them.
• Device notifications: if you turn them on, a technical address for your device’s notification service. Notifications never include message text.
• Newsletter: if you subscribe to the weekly jobs newsletter, your email address and when you confirmed it.
• Technical data: security cookies that keep you signed in and sign you out after inactivity, and basic request logs used to operate and secure the service. We count page visits with our own private analytics: no cookies, no cross-site tracking, and visitors are identified only by an anonymous code that changes every day. We do not use advertising or tracking cookies.

Verification documents

We ask for a photo ID along with your service document so a reviewer can confirm both belong to you. Both files are stored in private storage that only you and our reviewers can open. Reviewers open them through links that expire after 10 minutes, and every time they do is recorded in an access log. A person compares them by eye; we don’t use facial-recognition or face-matching software, and we never create or keep biometric data. Both files are deleted as soon as the reviewer approves or rejects them, or automatically after 30 days if never reviewed. Files uploaded but never submitted for review are deleted within 48 hours. The files are never attached to emails.

We keep the result (verified or not) and a one-way code made from the name and date of birth on your documents. It is used only to stop duplicate and banned accounts, and it can’t be turned back into your details. Never upload a military, VA, or other federal ID card — copying one is prohibited by federal law (18 U.S.C. § 701).

How we use your information

• To run your account, show your profile, and connect you with employers and other members.
• To translate military experience into civilian terms and suggest jobs and people you may want to connect with.
• To verify service, prevent fraud and abuse, enforce our Terms, and keep the platform secure.
• To send account emails (confirmations, password resets, and notifications you can see in your account), device notifications you turn on, and the newsletter if you subscribe.
• To show pay insights built from the pay ranges employers post (groups appear only with several employers, so no one employer’s pay can be identified).
• If you use an AI tool, to send the parts of your profile and text you provide to our AI provider to write your draft. It is used only to answer your request, and our provider does not use it to train its models.

We do not sell your personal information, and we do not share it with advertisers.

Who can see what

• Employers on LanceNest can see service member profiles so they can recruit. Your email address is never shown on your profile.
• Other members see your name, headline, and branch on your posts. Your full profile is visible to them only if you make it public.
• Your résumé is visible only to you and to verified companies you’ve applied to, sent a proposal to, or are messaging with — plus verified employers on paid plans. Other members can never see it, and each download link expires within a minute.
• Posts follow the audience you choose: Public, Network (all members), Connections, or Private (only you).
• Messages are visible only to the people in the conversation, and to our team when investigating a report.
• Employers’ hiring systems: if an employer connects its own hiring system (Greenhouse, Lever or Ashby), applications you send to that employer’s jobs are copied there: your name, email, résumé, screening answers and a link to your profile. The job page tells you before you apply. That employer then handles your application under its own policies.
• Photos you upload (profile photo, company logo, post and portfolio pictures): before they’re stored, we remove the hidden data phones and cameras add, such as GPS location, camera details and the time taken.
• Public service pages: if you choose to show a freelance service publicly, anyone can see your first name and last initial, your city and state, and the service. Your photo, full name and contact details are never shown there.
• Employer response times: we measure how quickly each employer answers applicants and may show a “usually responds” badge. This uses application dates only and never identifies applicants.

Service providers

We use trusted providers to operate LanceNest: Supabase (database, authentication, file storage), Vercel (hosting), Cloudflare Turnstile (bot protection), Resend (email delivery), Anthropic (AI drafts, only when you use an AI tool), Google, Apple, Mozilla or Microsoft push services (only if you turn on device notifications), and Google (if you choose to sign in with Google). When paid plans launch, payments will be processed by Stripe; we will not store full card numbers. These providers process data only to provide their services to us.

Security

We encrypt connections with HTTPS, restrict every database record to the people allowed to see it, require two-step login for administrators, limit repeated actions to stop abuse, and sign accounts out after 30 minutes of inactivity. No system is perfectly secure, so please use a strong, unique password.

Your choices and rights

• Edit or remove profile information at any time from your dashboard.
• Delete your posts, comments, and saved items; block or mute other members.
• Delete your account yourself in Account settings, or request a copy of your data or deletion of your account by emailing support@lancenest.com or through our Help page. Deleting your account removes your profile, posts, messages you sent, and related records.
• Depending on where you live, you may have additional rights under state privacy laws; contact us and we will honor them.

Retention

We keep account information while your account is active and delete it when you ask us to, except where we must keep limited records for legal, security, or fraud-prevention reasons. For example, when a verified member deletes their account we keep a one-way fingerprint of their identity (it can’t be turned back into a name or birth date) together with any one-time offers they used and any conduct warnings, so offers can’t be claimed twice and a record can’t be erased by re-joining.

Age requirement

LanceNest is for people 18 and older. We do not knowingly collect information from anyone under 18.

Changes and contact

We will post updates here and notify members of significant changes. Questions: Help page or support@lancenest.com.